Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Tucker Dean Pty Ltd, trading as Carolyn S Dean and My Dental Marketing (we, us, our), collects, uses, stores and discloses personal information through carolynsdean.com. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information that you give us directly, including when you:

Send an enquiry about speaking, workshops, advisory work or media requests

Buy a copy of Fully Booked or other products from our shop

Subscribe to our emails or download a resource

This may include your name, email address, phone number, organisation, event details, billing and delivery address, and the content of your message. Payment card details are processed by our payment provider and are not stored by us.

When you visit the website we also collect non identifying information such as browser type, device, pages viewed, time on site and referring website, using cookies and analytics tools. You can set your browser to refuse cookies, although some parts of the site may not work as intended.

How we use your information

We use personal information to:

Respond to your enquiry and provide the services or products you request

Process orders, payments and deliveries

Send you information you have asked for, including emails you can unsubscribe from at any time

Improve our website, content and services

Meet our legal and accounting obligations

Who we share it with

We share personal information only with service providers who help us run our business, such as our website host, customer relationship and email platform, payment provider, delivery services and accountants. They receive only the information they need to provide their service and are required to protect it. We do not sell personal information.

Some of these providers store data on cloud servers that may be located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure the information is handled in line with the Australian Privacy Principles.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as we need it for the purposes described here or as required by law.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to verify your identity first.

Questions and complaints

If you have a question about this policy or believe we have breached the Australian Privacy Principles, please contact our Privacy Officer through the contact page or on 02 9188 2302. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

OAIC website

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.